Refund policy

One-Time 30-Day Returnless Guarantee

Tea Facto offers a one-time returnless refund on an eligible tea product purchased directly from teafacto.com. If the product is not right for you, email info@teafacto.com within 30 calendar days of delivery.

Your first eligible refund request may include opened tea. No product return, return shipping charge, or restocking fee is required for this one-time refund.

The following conditions apply:

• The returnless guarantee is available once per customer, covering one tea product from one order.
• The refund covers the purchase price actually paid for the eligible product, after discounts, plus applicable taxes.
• Separately charged original shipping fees are excluded, except where required by law.
• The guarantee does not cover separate orders, previously refunded items, or the stated retail value of complimentary gifts.
• Proof of purchase is required. We may request reasonable information to verify the order, delivery date, product, and eligibility.

Creating additional accounts or using different email addresses does not create additional eligibility for the one-time returnless guarantee.

Subsequent Returns & Repeat Purchases

Once you have used your one-time returnless refund, further change-of-mind refunds require a return. This includes repeat purchases of the same product and subscription renewals.

To qualify:

• Email info@teafacto.com within 30 calendar days of delivery.
• Products must be unopened, unused, and in their original packaging, with all seals intact.
• Obtain return instructions before shipping.
• Ship the approved return within 14 calendar days after receiving our instructions.

Opened pouches are not eligible for subsequent change-of-mind refunds. Please do not return opened tea.

For orders containing multiple pouches, only eligible unopened pouches returned will be refunded.

Return Shipping Charges

Customers are responsible for the actual cost of return shipping on subsequent change-of-mind returns.

If we provide a prepaid return label, we will disclose its cost and obtain your agreement before deducting that amount from your refund. Alternatively, you may purchase your own tracked return shipping.

Separately charged original shipping fees are nonrefundable for change-of-mind returns. We do not retroactively deduct outbound shipping costs from orders that originally qualified for free shipping.

Please retain your tracking information and shipping receipt. Refunds requiring a return are generally issued after the eligible products arrive and are inspected.

Damaged, Defective, Missing or Incorrect Items

Email info@teafacto.com promptly if your order arrives damaged, defective, incomplete, or incorrect. Include your order number, a description of the issue, and photographs where reasonably available.

We will investigate and provide an appropriate replacement, refund, or other remedy as required by law. Necessary return shipping for a verified product defect or our fulfillment error will be covered by Tea Facto.

These claims do not use your one-time returnless guarantee. The opened-product exclusion does not prevent a valid claim involving defective, damaged, unsafe, or incorrectly supplied goods.

Do not return opened or damaged tea unless we specifically instruct you to do so.

Refund Processing

Eligible refunds are issued to the original payment method within 7 business days after approval or receipt and inspection of a required return, or sooner where required by law. Your payment provider may require additional time to display the credit.

We may decline requests that do not satisfy this policy or that we reasonably determine involve fraud, duplicate reimbursement, or material misrepresentation. This does not limit any remedy required by law.

Subscriptions

A refund request does not automatically cancel your subscription. Manage or cancel future renewals through the “Manage Subscription” link on our website before your next billing date. For assistance, email info@teafacto.com.

Canceling a subscription stops future renewals. It does not automatically cancel orders already charged; those orders remain subject to this policy and applicable law.

Scope & Consumer Rights

This policy applies to purchases made directly through teafacto.com. Purchases from other retailers are handled under their policies and applicable law.

The terms in effect when you purchased govern your order. Policy updates will not reduce guarantees already provided for an existing purchase.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights concerning defective goods, non-delivery, or delayed shipment.

Contact: info@teafacto.com